
Exchange and Return Policy
You have 7 days from the date of purchase to exchange or return items.
The exchange or return process require two simple steps:
The exchange or return process require two simple steps:
- Visit any Nahdi pharmacy.
- Bring the purchase receipt with you.
Policies
- In case of returning 1+1 or 2+1 items, or discount on the second piece returns, the whole set of products must be returned.
- In the case of returning offer items: the entire range of offer must be returned in its value at the time of the offer.
- Purchase invoice is necessary for return services, within 7 days from the date of purchase.
- Items must be in their original condition unchanged (such as color change or damages).
- If you return a product for a refund, we will deduct the number of points collected from your Nuhdeek account.
- If the order is cancelled before delivery, full amount charges along with any delivery fees applied will be refunded and will be automatically transferred to your card and will reflect within 7-14 business days.
- Cases where product returns are not accepted:
- If the barcode is removed or cleared (for pharmaceuticals only).
- Items that require special storage conditions such as refrigerator medicines and baby food.
- Products supplied by health insurance.
- Maternity clothing for public health purposes.