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FAQs

Nahdi Online
What is the Nahdi Online Store?
Nahdi Online Store is a website, where customers can buy medicine and a variety of other products that don’t need prescription, which are available at Nahdi pharmacies.
What is the “Click & Collect” service?
The “Click & Collect” service enables customers to buy products from the Nahdi Online Store, select a payment method (online or pay at the pharmacy when picking up the products) and select the pharmacy to pick up the products.
How can I pick up my order from the pharmacy after placing my order online? And What documents should I bring with me at the time of my order pick up?
You will receive an email and SMS as soon as your products are ready for pickup. Bring the order reference number sent in the text message with you at the time of collection. If someone other than you will pick up the products, he/she must bring...
Why was my order cancelled?
Your order was cancelled for one or more of the following reasons:  Items you ordered are not available in the pharmacy  Technical failure.  You cancelled the order yourself.  More than 24 hours have passed without collecting the order. (...
What should I do if I receive an incomplete product?
This could be due to one of the following reasons: Sometimes certain products might be available online, but not in the pharmacy. In such a case, we only cancel...
How long will my products be held at the pharmacy?
Your products will be held in the pharmacy for 24 hours if the order is cash on delivery or 2 days if paid online. The order will be cancelled, if the products are not picked up within the scheduled time.
Where can I find information about Nahdi services?
Nahdi pharmacies offer the following services: Dispensing prescriptions. Educational, health clinics. Tips and advice from health and beauty experts. You can find more information about Nahdi pharmacies at www.nahdi.sa
How can I find information about Nahdi pharmacies location and working hours ?
You can find information about any Nahdi pharmacy, including location and working hours by clicking on the following link: https://www.nahdionline.com/en/stores  Each Nahdi pharmacy has different working hours. That’s why, we advise our ...
When will the products be available in stock?
We regularly deliver shipments to our pharmacies. Products are often available in the pharmacies within a week. Please check the website regularly. When products are available, the icon “Add to Shopping Cart” will be displayed next to the ...
How do I see my previous shopping cart?
You can see your previous shopping cart from the account details page on the website, which shows all the details of your purchases.
Return, Exchange and Offers Policy
How can I return products either purchased from the store or via Nahdi Online Store?
If the product does not match your order or you need to return or exchange the online purchased items ,please visit any Nahdi pharmacy with the purchase receipt within 7 days from the date of purchase.
What is Nahdi return policy?
You can return what you have purchased under the following conditions: If the order is cancelled before delivery, full amount charges along with any delivery fees applied will be refunded and will be automatically transferred to your card and...
How can I contact Nahdi customer service?
What are the terms and conditions for buying items subject to offers?
In free gift offers and packages, the lowest priced item is offered free of charge. Wholesale purchases are not allowed, and Nahdi Medical Company has the right to determine the amount of products allowed for a single purchase. Some of the...
Insurance and Prescriptions
To buy the medication of permanent diabetes (chronic disease), do I need a new prescription every time?
You can have a 3-6 month supply on your prescription pursuant to prior approval of the insurance company. In such case, your prescription will be replaced with the approval document.
Do I need a prescription to get my medication dispensed?
As per the instructions of the Ministry of Health, each patient has the left to access all the information about his/her treatment plan, including information about medications.
Does the insurance company have to approve the prescription fills?
Your filling prescription generally depends on the approval of your insurance company.
For how long can I dispense my medication with the original prescription?
3 months maximum for the medicines of chronic diseases, such as hypertension, diabetes and asthma. 1 week maximum for the normal medication, such as cough and flu.
Does the deductible represent a part of the amount paid during the review as in the hospital’s pharmacy ?
Yes, when receipts are submitted.
What are the networks 5, 6 & 7?
Networks represent different levels of coverage within the same scope. The bigger the network, the more service providers (hospitals or medical centers) it contains.
How can I know if I’m eligible for the service or not?
Please contact the customer care representative of your insurance company to verify your eligibility.
What benefits will I get on filling my insurance prescription at Nahdi?
The benefits you will get include: Care and tips on medicine usage at the Nahdi pharmacies. Patients save the time and effort spent in hospitals. We guarantee the availability of all your needed medicines at the Nahdi pharmacies without the...
Which pharmacies are providing the insurance service?
You can dispense yor insurance prescription in all nahdi pharmacies
Nhudeek Program
How to join Nuhdeek Clubs?
To enjoy the benefits of Nuhdeek clubs (such as Health and Wellness, Beauty and Mom and Baby clubs) you have to be enrolled in the program. We will send you clubs details through your preferred channel.
Data Protection
We apply a strict privacy policy where your information will be protected and never shared with any third party without your prior permission.
Return Policies
If you return a product for a refund, we will deduct the number of points collected from your Nuhdeek account. Return will not be accepted unless customer provides the original invoice or the invoice number available in nahdi pharmacies smart mobile...
Collecting Points
With every Riyal spent, you will collect one point minimum that gets credited to your membership account within 24 hours from the transaction time. Extra points can be collected from nuhdeek points boosting offers. Points can be collected ...
Redeeming Points
To redeem your points, your Nuhdeek membership must be activated. Once you reach 1000 Points, you will be eligible for redemption. Minimum redemption value is 10 SAR. Nahdi Medical Company and its partners reserve the right to verify membership...
Vouchers and Discount Coupons
Vouchers are valid for one time use only and it should be used anytime before the expiry date. Unutilized expired vouchers cannot be accepted or reissued. Vouchers cannot be returned after issuance, and cash refund is not available if the ...
Points Expiry
Collected points on active memberships are valid for 12 months for every purchase made. Points collected on new non active memberships are valid for 30 days only.
General Terms
Noncompliance to these terms and conditions, misusing membership benefits or providing false information will result in terminating the membership. Nahdi Medical Company and its partners can cancel, withdraw or alter nuhdeek program, including ...