What is the Nahdi Online Store?
|Nahdi Online Store is a website, where customers can buy medicine and a variety of other products that don’t need prescription, which are available at Nahdi pharmacies.|
What is the “Click & Collect” service?
|The “Click & Collect” service enables customers to buy products from the Nahdi Online Store, select a payment method (online or pay at the pharmacy when picking up the products) and select the pharmacy to pick up the products.|
How can I pick up my order from the pharmacy after placing my order online? And What documents should I bring with me at the time of my order pick up?
|You will receive an email and SMS as soon as your products are ready for pickup. Bring the order reference number sent in the text message with you at the time of collection. If someone other than you will pick up the products, he/she must bring the order reference number with them to pick up the products. Please note that the pharmacy does not accept any responsibility, if the customers share their order reference number with others|
How long will my products be held at the pharmacy?
|Your products will be held in the pharmacy for 24 hours if the order is cash on delivery or 5 days if paid online . The order will be cancelled, if the products are not picked up within the scheduled time.|
What should I do if I receive an incomplete product?
|This could be due to one of the following reasons:
Why was my order cancelled?
|Your order was cancelled for one or more of the following reasons:
Where can I find information about Nahdi services?
|Nahdi pharmacies offer the following services:
How can I find information about Nahdi pharmacies location and working hours ?
- You can find information about any Nahdi pharmacy, including location and working hours by clicking on the following link: https://www.nahdionline.com/en/stores
- Each Nahdi pharmacy has different working hours. That’s why, we advise our customers to use the “Pharmacy Locator” option on Nahdi website to find about specific pharmacy.
- Please note that you should click on the details of a specific pharmacy to know its working hours.
When will the products be available in stock?
How do I see my previous shopping cart?
|You can see your previous shopping cart from the account details page on the website, which shows all the details of your purchases.|
Return, Exchange and Offers Policy
How can I return products either purchased from the store or via Nahdi Online Store?
|If the product does not match your order or you need to return or exchange the online purchased items ,please visit any Nahdi pharmacy with the purchase receipt within 7 days from the date of purchase.|
What is Nahdi return policy?
|You can return what you have purchased under the following conditions:
Cases where product returns are not accepted:
How can I contact Nahdi customer service?
|We always care about providing our customers with the best services and experience. If you have any issue, or you wish to file a formal complaint, you can:
– Call our guest care center at 920024673
– Send your complaint by email: email@example.com
What are the terms and conditions for buying items subject to offers?
Insurance and Prescriptions
To buy the medication of permanent diabetes (chronic disease), do I need a new prescription every time?
|You can have a 3-6 month supply on your prescription pursuant to prior approval of the insurance company. In such case, your prescription will be replaced with the approval document.|
Do I need a prescription to get my medication dispensed?
|As per the instructions of the Ministry of Health, each patient has the left to access all the information about his/her treatment plan, including information about medications.|
Does the insurance company have to approve the prescription fills?
|Your filling prescription generally depends on the approval of your insurance company.|
For how long can I dispense my medication with the original prescription?
Does the deductible represent a part of the amount paid during the review as in the hospital’s pharmacy ?
|Yes, when receipts are submitted.|
What are the networks 5, 6 & 7?
|Networks represent different levels of coverage within the same scope. The bigger the network, the more service providers (hospitals or medical centers) it contains.|
How can I know if I’m eligible for the service or not?
|Please contact the customer care representative of your insurance company to verify your eligibility.|
What benefits will I get on filling my insurance prescription at Nahdi?
|The benefits you will get include:
Which pharmacies are providing the insurance service?
|You can dispense yor insurance prescription in all nahdi pharmacies|
How to join Nuhdeek Clubs?
|To enjoy the benefits of Nuhdeek clubs (such as Health and Wellness, Beauty and Mom and Baby clubs) you have to be enrolled in the program.
We will send you clubs details through your preferred channel.