Return, Exchange and Offers Policy
How can I return products either purchased from the store or via Nahdi Online Store?
If the product does not match your order or you need to return or exchange the online purchased items, please visit any Nahdi pharmacy with the purchase receipt within 14 days from the date of purchase. Global Products are imported, and they cannot be returned on demand. If the received products are damaged or not matching the order, please contact our KSA guest care center (920024673) and for UAE (80062434) for a refund.
What is the Global product return policy?
Imported Global products cannot be returned on demand. If the received products are damaged or not matching the order, please contact our guest care center (920024673) for a refund. To return any other Global product, please contact our Guest Care Center (920024673) for a refund.
What is the Express product return policy?
visit Nahdi pharmacy with the purchase receipt within 14 days from the date of purchase. Used or damaged items cannot be returned or exchanged. Returns are not allowed for insurance purchases. You can return what you have purchased under the following conditions: If the order is cancelled before delivery, full amount charges along with any delivery fees applied will be refunded and will be automatically transferred to your card and will reflect within 7-14 business days. No refund for delivery fees will be made for returned items. Because the service has been used. Purchase invoice is necessary for return services, within 14 days from the date of purchase. Items must be in their original condition unchanged (such as color change or damages). In the case of returning offer items: the entire range of offer must be returned in its value at the time of the offer. Cases where product returns are not accepted: If the barcode is removed or cleared (for pharmaceuticals only). Items that require special storage conditions such as refrigerator medicines and baby food. Products supplied by health insurance. Maternity clothing for public health purposes.
What are the terms and conditions for buying items subject to offers?
In free gift offers and packages, the lowest priced item is offered free of charge. Wholesale purchases are not allowed, and Nahdi Medical Company has the right to determine the amount of products allowed for a single purchase. Some of the items offered and free gifts are available in selected pharmacies and the offer is valid until the quantity runs out. If there is more than one offer on the same product, only one offer is applied. In case of returning 1+1 or 2+1 items, or discount on the second piece returns, the whole set of products must be returned.
How can I contact Nahdi customer service?
We always care about providing our customers with the best services and experience. If you have any issue, or you wish to file a formal complaint, you can contact us via email on email@example.com or call us on +966 9200 24673
What is the policy in case of delayed delivery of orders?
You can track your orders through the tracking link shared in the SMS, If your order is delayed, please contact us at 920024673, and we will make every effort to ensure timely delivery, express orders are guaranteed to be delivered within the selected time slot by the guest, global orders will be delivered within a maximum of 5 days. As compensation for any inconvenience caused, we will provide a 5% discount on the value of your next order, with a maximum discount of 20 SAR.
Insurance and Prescriptions
To buy the medication of permanent diabetes (chronic disease), do I need a new prescription every time?
You can have a 3-6 month supply on your prescription pursuant to prior approval of the insurance company. In such case, your prescription will be replaced with the approval document.
Do I need a prescription to get my medication dispensed?
As per the instructions of the Ministry of Health, each patient has the left to access all the information about his/her treatment plan, including information about medications.
Does the insurance company have to approve the prescription fills?
Your filling prescription generally depends on the approval of your insurance company.
For how long can I dispense my medication with the original prescription?
3 months maximum for the medicines of chronic diseases, such as hypertension, diabetes and asthma. 1 week maximum for the normal medication, such as cough and flu.
Does the deductible represent a part of the amount paid during the review as in the hospital’s pharmacy ?
Yes, when receipts are submitted.
What are the networks 5, 6 & 7?
Networks represent different levels of coverage within the same scope. The bigger the network, the more service providers (hospitals or medical centers) it contains.
How can I know if I’m eligible for the service or not?
Please contact the customer care representative of your insurance company to verify your eligibility.
What benefits will I get on filling my insurance prescription at Nahdi?
The benefits you will get include: Care and tips on medicine usage at the Nahdi pharmacies. Patients save the time and effort spent in hospitals. We guarantee the availability of all your needed medicines at the Nahdi pharmacies without the need to opt for alternatives.
Which pharmacies are providing the insurance service?
You can dispense yor insurance prescription in all nahdi pharmacies
How to join Nuhdeek Clubs?
To enjoy the benefits of Nuhdeek clubs (such as Health and Wellness, Beauty and Mom and Baby clubs) you have to be enrolled in the program. We will send you clubs details through your preferred channel.
If you return a product for a refund, we will deduct the number of points collected from your Nuhdeek account. Return will not be accepted unless customer provides the original invoice or the invoice number available in nahdi pharmacies smart mobile application.
With every Riyal spent, you will collect one point minimum that gets credited to your membership account within 24 hours from the transaction time. Extra points can be collected from nuhdeek points boosting offers. Points can be collected on all items purchased from the participating pharmacies. You can claim transaction points that has not been added to your membership account within one week from the transaction date using the transaction receipt. Points can be collected during promotions. Points can’t be collected on transactions paid by using vouchers. Points can’t be collected on redeemed points with transactions paid for in full or partially using redemptions.
To redeem your points, your Nuhdeek membership must be activated. Once you reach 1000 Points, you will be eligible for redemption. Minimum redemption value is 10 SAR. Nahdi Medical Company and its partners reserve the right to verify membership ownership during points redemption by requesting a one-time password that gets sent to the mobile number registered in the membership or by nahdi mobile application.
Vouchers and Discount Coupons
Vouchers are valid for one time use only and it should be used anytime before the expiry date. Unutilized expired vouchers cannot be accepted or reissued. Vouchers cannot be returned after issuance, and cash refund is not available if the purchased product is of a lesser value than the voucher amount.
Collected points on active memberships are valid for 12 months for every purchase made. Points collected on new non active memberships are valid for 30 days only.
Noncompliance to these terms and conditions, misusing membership benefits or providing false information will result in terminating the membership. Nahdi Medical Company and its partners can cancel, withdraw or alter nuhdeek program, including these terms and conditions, any nuhdeek clubs or any nuhdeek membership, at any time without prior notice.