FAQs
Return, Exchange and Offers Policy
How can I return products either purchased from the store or via Nahdi Online Store?
If the product does not match your order or you need to return or exchange the online purchased items, please visit any Nahdi pharmacy with the purchase receipt within 14 days from the date of purchase.
Global Products are imported, and they cannot be returned on demand.
If the received products are damaged or not matching the order, please contact our KSA guest care center (920024673) and for UAE (80062434) for a refund.
What is the Express product return policy?
visit Nahdi pharmacy with the purchase receipt within 14 days from the date of purchase.
Used or damaged items cannot be returned or exchanged.
Returns are not allowed for insurance purchases.
You can return what you have purchased under the following conditions:
If the order is cancelled before delivery, full amount charges along with any delivery fees applied will be refunded and will be automatically transferred to your card and will reflect within 7-14 business days. No refund for delivery fees will be made for returned items. Because the service has been used. Purchase invoice is necessary for return services, within 14 days from the date of purchase. Items must be in their original condition unchanged (such as color change or damages). In the case of returning offer items: the entire range of offer must be returned in its value at the time of the offer.
Cases where product returns are not accepted:
If the barcode is removed or cleared (for pharmaceuticals only). Items that require special storage conditions such as refrigerator medicines and baby food. Products supplied by health insurance. Maternity clothing for public health purposes.
If the order is cancelled before delivery, full amount charges along with any delivery fees applied will be refunded and will be automatically transferred to your card and will reflect within 7-14 business days. No refund for delivery fees will be made for returned items. Because the service has been used. Purchase invoice is necessary for return services, within 14 days from the date of purchase. Items must be in their original condition unchanged (such as color change or damages). In the case of returning offer items: the entire range of offer must be returned in its value at the time of the offer.
Cases where product returns are not accepted:
If the barcode is removed or cleared (for pharmaceuticals only). Items that require special storage conditions such as refrigerator medicines and baby food. Products supplied by health insurance. Maternity clothing for public health purposes.
What are the terms and conditions for buying items subject to offers?
In free gift offers and packages, the lowest priced item is offered free of charge.
Wholesale purchases are not allowed, and Nahdi Medical Company has the right to determine the amount of products allowed for a single purchase.
Some of the items offered and free gifts are available in selected pharmacies and the offer is valid until the quantity runs out.
If there is more than one offer on the same product, only one offer is applied.
In case of returning 1+1 or 2+1 items, or discount on the second piece returns, the whole set of products must be returned.
